FAQ

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A 50% deposit is due at the time of booking. Your date and time will not be reserved until payment is received.

The number of guests attending is required at initial time of booking. After final payment is made, you cannot lower the number of guests attending for a refund. Based on availability, we may be able to add guests, but not guaranteed.

IF BOOKED LAST MINUTE MINUTE - 7 DAYS BEFORE EVENT

THERE WILL BE A $75 RUSH ORDER FEE.

Remaining balance is due 10 days before your event. Failure to do so will result in a cancellation of your party, and loss of your booking deposit.

24 hours give or take. Times of set up and pickup will be confirmed with you at least 2 weeks before your event.

Cancellations made 10 days prior to the party will receive a full refund of deposit paid.

After 10 days, your deposit can be used for a future event if held within 90 days.

If cancelled within 48 hours of event (for ANY reason- including sickness, family emergency, etc.), you may use your deposit towards a future event, however there will be a $75 fee that must be paid before the event is rescheduled.

If your event is cancelled due to weather, your rescheduling fee will be waived.

Events booked within 10 miles of Canyonpoint Rd. Castle Pines is a free delivery.

After 10 miles there is a $4 per mile fee. This covers two round trips to your location for set up and pick up.

ex. You are 17 miles away from the location. 17-10=7. 7x4=28

The delivery fee would be $28.

You will receive a confirmation email two weeks prior to your event with a 1 hour delivery and pick up window.

Deliveries will begin at 9:00 am and go throughout the day. All set ups can take 1-2 hours depending on size and add ons.

Pickups will begin at 10:00 am the next day and go throughout the day. Pickups take approximately 30 min-1 hour.

If you have a preferred set up and pick up time, please let us know when booking.

If rental equipment is not available at time of pick-up, we reserve the right to charge for an additional night.

Each tent is approximately 3 feet wide x 6 feet in length for each tent/mattress combo. We can arrange the tents in many configurations to make them fit together in any space (typically side by side or facing each other).

If the tents do not fit, there will be no refunds. So please measure your space at least 10 days prior to the event.

We ask that you clear the room of furniture, vacuum and clean floors before tents are delivered. We are not responsible for moving the furniture for you.

We require a smoke-free and clean space for set up.

The tent area must also be pet free for the duration of the rental period due to possible allergies and to prevent any damage to our equipment. If any pet hair is found on our linens an additional cleaning fee of $75 will be charged.

Please do not allow any food or beverage in or around the tents that could possibly stain sheets, pillows, tents etc. Water and popcorn are acceptable!

There is a required $100 refundable damage deposit due with your booking.

The damage fee will be returned within 48 hours after inspection of all materials and props. Everything must be returned in the condition it was dropped off.

You will be contacted if any damage has been done and notified the amount to be deducted from the deposit. You are responsible for further payment if damage exceeds $100.

A fee of $60 will be deducted for tent damage, $25 will be deducted for any mattress accidents. Stained sheets, all lights, tray tables, accessories replacement fee is $15 per.

We do provide one fleece blanket per guest.

If your guest prefers any additional blankets, they are to bring their own.

Due to hygiene issues, please ask your guests to bring their own pillow to sleep on.